Aeries is excited to announce that Lara Clickner has been promoted to serve as our Vice President of Customer Experience. In this new position, Lara will be uniting the Support, Training, Implementation, and Customer Success departments to form our largest and most outward-facing division, ensuring that we consistently provide an amazing and seamless experience for every Aeries customer.
About Lara: Prior to joining the Aeries family, Lara was a 14-year Aeries user at two California school districts, working in multiple roles including Counselor, Director of Guidance, Technology Coordinator, and Alternative Education Principal. Lara was recruited to join our part-time training team in January 2015. In 2016 and 2017, Lara stepped into an expanded role as Lead Trainer and Special Projects Coordinator on the implementation team, as well as spearheading the creation and rollout of the Aeries Academy project. In January 2019, Lara became our Director of Training, and led all efforts related to our training team while still assisting with onboarding our new customers. In March 2020, after serving in an interim role as Director of Implementation & Training, Lara stepped into the role permanently and has held that role ever since. Since undertaking that role, Lara has fundamentally revamped the customer onboarding process, overseen and successfully onboarded two of our largest implementation cycles (2019 and 2020), onboarded our first Texas customers, and taken the entire implementation and training department to new heights. Lara has also spearheaded our conference efforts and successfully executed our first virtual conferences, as well as our most recent hybrid AeriesCon event. These are only a few of Lara’s most notable accomplishments here at Aeries. Lara’s reliability, responsiveness, Aeries knowledge, customer-first attitude, and dedication to our Aeries values are all traits that she has continually exemplified and are the same traits that will make her successful in her new role.
Lara had this to say about her new role: “I am excited to dive into this role leading with the focus on our mission of ensuring the success and happiness of every Aeries customer. Across all of the roles I have held here at Aeries, my goal has always been to ensure that district and school staff are able to use Aeries effectively as a tool that maximizes their ability to support the success of students, teachers and staff.”
On the topic of the short-and long-term plans in her new role, Lara shares: “In the short-term, we have an immediate need to address our avenues of communication with customers when unforeseen outages or service interruptions occur – our customers need timely and informative updates when things happen. Long-term, each member of the CX division will continue to build and maintain strong, lasting, meaningful relationships with each of our customers, and focus on initiatives that address the challenges, successes and changing needs of all of our customers to guarantee we provide what you need to get the most value and success out of your Aeries experience.”
Aeries is Hiring!
The Customer Experience Division at Aeries is looking for a few more superstars to join our team!
Aeries is a Student Information System that serves millions of users (including student, teachers, parents, and school and district staff) across California and Texas.
Our mission is to deliver data-driven, intuitive, and innovative solutions that empower communities to advance student success. Our vision at Aeries is to build a world where data empowers educators.
Do these statements resonate with you? If yes, then be sure to check out our open positions below:
- Director of Implementation
- Training Specialist
To learn more, and to apply, visit aeries.com/careers.