Contact Us

Contact Support or Get In Touch

Need to reach the Aeries team? Here's how to get in touch.

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Technical Support

Monday - Friday7:30 am - 4:30 pm PacificPhone (toll-free): (888) 324-5363Visit Aeries Support

Business / Sales / training

Monday - Friday7:30 am - 4:30 pm PacificPhone (toll-free): (888) 487-7555Fax: (657) 202-3339

Mailing Address

Our offices are located atAeries Software770 The City Drive South,Suite 6500,Orange, CA 92868

Observed Holidays

Note that holidays that fall on a weekend are observed either the preceding Friday or the following Monday. To clarify specific availability, please contact us.

New Year's Day

- Tue, January 2, 2024

Dr. Martin Luther King Day

- Mon, January 16, 2023

President's Day

- Mon, February 20, 2023

Memorial Day

- Mon, May 29, 2023

Independence Day

- Tue, July 4, 2023

Labor Day

- Mon, September 4, 2023

Veteran's Day

- Sat, November 11, 2023

Thanksgiving

- Thu, November 23, 2023- Fri, November 24, 2023

Winter Break

-

Trying to reach a specific team?

Support

The Aeries support portal has a wealth of information to many common, and even uncommon, questions about Aeries! Check it out here.

If you don’t find what you need, please submit a support request through our support center or call us at (888) 324-5363.

Accounts & Billing

If you are a current customer who needs assistance with payments or billing, please contact ap@aeries.com.

Sales

Interested in learning more about Aeries? Request more information by filling out this form or contact our Sales team by email at sales@aeries.com.

Training

Want to learn more about training courses offered by Aeries? Send us a message at training@aeries.com.

Business Development

Are you an ed-tech service provider that would like to partner with Aeries? Get connected with our Partner team at info@aeries.com.

General Questions

Have a general question for us? Contact us at info@aeries.com.


Aeries User Groups

Communities and resources managed by Aeries users

Customer Moderated Listserv

The Aeries_Talk Listserv is not run by Aeries Software staff. It is moderated by Aeries users and should not be viewed as a mechanism for contacting Aeries Software for Aeries support. It is, however, a useful forum to seek feedback from your fellow Aeries users. To subscribe, please visit https://groups.io/g/AeriesTalk

Aeries Admins Users Group Slack Workspace

Formed by the members of the Network Professionals Forum session at the semi-annual Aeries conferences, the Aeries Admins Users Group (AUG) is run and moderated by Aeries users for general discussion purposes. Discussions are generally focused on project collaboration (crowdsourcing), technical inquiries (SQL, sysadmin, etc.), and policy/procedure management (best practices, data-driven decisions, Analytics, LCAP, etc.).

If you would like to participate in this Slack workspace, please join via the following link: https://bit.ly/2mIkNNL Once you have joined, you can find the workspace at https://aeriesaug.slack.com/ For some help on using slack, please visit https://slack.com/help/categories/360000049043