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Contact Support or Get In Touch

Need to reach the Aeries team? Here's how to get in touch.

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Customer Support

For school and district personnel that need help with Aeries (not for parents & students).

Monday - Friday7:30 am - 4:30 pm Pacific
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Visit Aeries Support

Business / Sales / Training

Monday - Friday7:30 am - 4:30 pm PacificFax: (657) 202-3339
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Mailing Address

Our offices are located atAeries Software770 The City Drive South,Suite 6500,Orange, CA 92868

Observed Holidays

Note that holidays that fall on a weekend are observed either the preceding Friday or the following Monday. To clarify specific availability, please contact us.

Dr. Martin Luther King Day

- Mon, Jan 15, 2024

President's Day

- Mon, Feb 19, 2024

Memorial Day

- Mon, May 27, 2024


- Wed, Jun 19, 2024

Independence Day

- Thu, Jul 4, 2024

Labor Day

- Mon, Sep 2, 2024

Veteran's Day

- Mon, Nov 11, 2024

Thanksgiving Break

- Thu, Nov 28, 2024- Fri, Nov 29, 2024

Christmas Day

- Wed, Dec 25, 2024

Winter Break


Trying to reach a specific team?

Parents & Students - Need Help with Aeries?

Check out our page with frequently asked questions from parents and students!

Please be aware our support team cannot help parent and student users directly (through phone, ticket, email, or other channel) as our client schools have their own support procedures. You can contact your school directly for assistance with Aeries.

Check out the parent / student FAQ page here!


The Aeries support portal has a wealth of information to many common, and even uncommon, questions about Aeries! Check it out here.

If you don’t find what you need, please submit a support request through our support center.

Accounts & Billing

If you are a current customer who needs assistance with payments or billing, please contact


Interested in learning more about Aeries? Request more information by filling out this form or contact our Sales team by email at


Want to learn more about training courses offered by Aeries? Send us a message at

Business Development

Are you an ed-tech service provider that would like to partner with Aeries? Get connected with our Partner team at

General Questions

Have a general question for us? Contact us at

Aeries User Groups

Communities and resources managed by Aeries users

Customer Moderated Listserv

The Aeries_Talk Listserv is not run by Aeries Software staff. It is moderated by Aeries users and should not be viewed as a mechanism for contacting Aeries Software for Aeries support. It is, however, a useful forum to seek feedback from your fellow Aeries users. To subscribe, please visit

Aeries Admins Users Group Slack Workspace

Formed by the members of the Network Professionals Forum session at the semi-annual Aeries conferences, the Aeries Admins Users Group (AUG) is run and moderated by Aeries users for general discussion purposes. Discussions are generally focused on project collaboration (crowdsourcing), technical inquiries (SQL, sysadmin, etc.), and policy/procedure management (best practices, data-driven decisions, Analytics, LCAP, etc.).

If you would like to participate in this Slack workspace, please join via the following link: Once you have joined, you can find the workspace at For some help on using slack, please visit