Get Support

How can we help you?

If you happen to be a parent or student, you'll need to get help by going through your school or district. For other Aeries users, this page offers some handy links to support resources.

Technical Support

Monday - Friday7:30 am - 4:30 pm Pacific
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Visit Aeries Support

Business / Sales / training

Monday - Friday7:30 am - 4:30 pm PacificFax: (657) 202-3339
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Get help with Aeries SIS

Parents & Students - Need Help with Aeries?

Check out our page with frequently asked questions from parents and students!

Please be aware our support team cannot help parent and student users directly (through phone, ticket, email, or other channel) as our client schools have their own support procedures. You can contact your school directly for assistance with Aeries.

Check out the parent / student FAQ page here!

Customer knowledgebase

The knowledgebase offers detailed documentation on many aspects of using Aeries SIS, maintained by our team of former K-12 educators.

Go to Aeries documentation.

Customer help desk

If you're working at a school or district using Aeries, can open a support ticket on our portal to get in touch with our team for focused help.

Go to the Aeries ticketing desk.

Aeries Academy

Learn Aeries online by enrolling in self-paced courses that help you build Aeries skills. Each course offers an optional exam to certify your Aeries mastery when job-seeking or brushing up.

Go to Aeries Academy.

Idea management system

Suggest and vote on ideas to make your voice heard and help drive the development of Aeries SIS!

Go to Aeries Ideas.

General Questions

Have a general question for us? Contact us at