Navigate Aeries with Confidence
Please note: If you are a parent or student looking for academic or personal information, you will need to contact your school or district.
Aeries does not have access to any student data.
If you’re another Aeries user, this page offers some handy links to support resources.
Parents & Students
Our Products are used by Schools and Districts whom we support with training, resources, and platforms.
If you need specific help with student data, including grades, attendance, or schedules. For information regarding sensitive pieces of information such as student data, including grades, attendance, or schedules, we recommend contacting your district or school.
Trying to Reach a Specific Team?
General Questions
Do you have a question that was not addressed yet? We’d love to help! Please be sure to include detailed information about your request so that we can best assist you. Contact us at info@aeries.com.
Sales
Are you interested in learning more about how Aeries can support your district? Request more information by filling out our Contact Sales form, or contact our Sales team by email at sales@aeries.com.
Support
The Aeries support portal has a wealth of information to many common, and even uncommon questions about Aeries! We recommend making use of the in-product Resource Hub to help guide you to additional documentation, training, and resources. If you don’t find what you need, please submit a support request through our support center.
Account & Billing
If you are a current customer who needs assistance with payments or billing, please contact ap@aeries.com.
Training
Want to learn more about training courses offered by Aeries? Send us a message at training@aeries.com or visit Training
Business Development
Are you an EdTech service provider that would like to partner with Aeries?
Connect with our Partnerships Team at partnerships@aeries.com or visit Partners.
Customer Help Desk
If you’re working at a school or district using Aeries, can open a support ticket on our portal to get in touch with our team for focused help. Go to the Aeries ticketing desk
Aeries Academy
Learn Aeries online by enrolling in self-paced courses that help you build Aeries skills. Each course offers an optional exam to certify your Aeries mastery when job-seeking or brushing up.
Aeries Ideas
Suggest and vote on ideas to make your voice heard and help drive the development of Aeries.
Contact Information
Mailing Address
Our offices are located at
Aeries Software
770 The City Drive South, Suite 6500,
Orange, CA 92868
Technical Support for Current Customers
Monday – Friday
7:30 am – 4:30 pm Pacific
Fax: (657) 202-3339
Reminder: this Aeries customer support line does not support parent & student users, who must contact their school directly for assistance with Aeries.
To display the customer support phone number, please type or paste the following into the field below to confirm:
I am not a parent or student user
Thank you for your patience as we receive a high volume of misplaced calls from parents & students during this time.
Business / Sales / Training
Monday – Friday
7:30 am – 4:30 pm Pacific
Fax: (657) 202-3339
Reminder: this Aeries business/sales/training line does not support parent & student users, who must contact their school directly for assistance with Aeries.
To display the business/sales/training phone number, please type or paste the following into the field below to confirm:
I am not a parent or student user
Thank you for your patience as we receive a high volume of misplaced calls from parents & students during this time.
Observed Holidays
Dr. Martin Luther King Day
Mon, January 20, 2025
Presidents Day
Mon, February 17, 2025
Memorial Day
Mon, May 26, 2025
Juneteenth
Thu, June 19, 2025
Independence Day
Fri, July 4, 2025
Labor Day
Mon, September 1, 2025
Veterans Day
Tue, November 11, 2025
Thanksgiving Break
Thu, November 27 –
Fri, November 28, 2025
Christmas Day
Wed, December 25, 2025
Winter Break
Fri, December 26, 2025 – Thurs, January 1, 2026